Capstone Website Design Guarantee
Details on the Capstone Website Design Guarantee.
Capstone believes in our website development work and stand behind our work! Below you will find the Capstone Website Development guarantee details.
Six Month Guarantee On All Custom Website Design, and Development
We guarantee our work and software for a total of six months after the completion date of the website build.
After six months the guarantee will expire. To extend the guarantee a web design client will need to have signed up for one of our security and support plans. If the six month guarantee expires and the client does not sign up for a security and support plan all future work will be done at Capstone’s current hourly rate.
Security and Support Plan Guarantee
Capstone Website Design Guarantees our work and software for websites that are signed up for a Capstone Security and Support plan. The guarantee is in effect as long as the client remains signed up for a security and support plan. We highly recommend a security and support plan for our eCommerce website customers, and custom built websites.
The guarantee is nullified when:
- The client terminates their security and support plan. The plan expires – without notice – as soon as notification of termination of the security and support plan is received.
- If a client is arrears on their payments for a security and support plan for 90 days the guarantee expires automatically and without notice on the 91st day.
- Capstone Website Design at its discretion may choose to reinstate the guarantee when all back due invoices are paid in full.
- Any work requested after the guarantee has expired will be completed at Capstone Website Design’s current hourly rate.
What’s included in the Capstone Website Design Guarantee
security and software updates
fix internal broken links
repair code issues due to software updates
fix design and coding issues
review & fix or replace outdated plug-ins
review and fix outgoing broken links (if possible)
analyze and address security issues*
ongoing site image
& video optimization
* To properly review, fix and return the website to normal operation additional security tools may need to be purchased, i.e. Securi, security software. We will always review these costs with the client before a purchase is made.
What’s NOT included in the Capstone Website Design Guarantee
new page development
new forms, call links
new software purchases for new content creation
new image formatting and optimization
SEO audits and optimization
analytics reporting
site specific plug in purchases & updates**
SSL security certificates**
** May require incremental purchases of software or development tools. The client is responsible for reimbursing Capstone Website Design for these purchases. We will always review these costs with the client before a purchase is made.
Capstone Website Design is never responsible for interruptions of service due to the following:
Acts of God (hurricanes, floods, tornadoess, etc.)
War, Political Turmoil & Takeovers
Acts of Terrosim (in the U.S.) or worldwide
unexpected regulation or business shutdowns